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Warranty & Return Policy

 

Returns

VaperToronto (R.V.I Design Inc.) accepts returns of unopened, unused, undamaged items purchased on our website for a full refund within 3 days of delivery. It must be in the undamaged original packaging. You will be responsible for the shipping charges to us.

Shipping charges are NON-REFUNDABLE. We are not responsible for items lost in the mail. We recommend returns be shipped with a tracking number to enable you to confirm we received the shipment. For unopened, unused items there will be a 20% restocking fee.

Several items are exempt from being returned even if they have been unopened or unused. E-Juice, coils, atomizers and drip tips cannot be returned or exchanged. E-Juice, coils, atomizers and drip tips are always a final sale. All clearance and final sale items are nonrefundable and ineligible for returns, refunds, or exchanges.

If you would like to submit a request for refund, replacement or exchange, please contact our customer service department by email at returns@vapertoronto.ca. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. If the return is approved, you will receive further instructions on returning the package.

 

Order Cancellation

Once the order has been shipped, we will not be able to cancel the order. For order cancellation requests, you must use our “Contact Us”. Please provide your FULL NAME, ORDER #, PHONE NUMBER. If the order hasn’t been shipped out yet, we can cancel the order and issue you a refund with penalty.

 

DOA & Wrong Items

All Dead on Arrivals or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Scratches and discoloration are considered normal wear and tear and issues regarding taste, leaking, etc. are not covered by warranty.

No warranty is offered on our advanced products such as MODs, atomizers, or their related accessories. These devices carry only a warranty from the manufacturer. These items are intended for advanced users who have a working knowledge of how electronic devices work and have access to the necessary safety tools. Proper precautions should be taken when using these items as to not cause damage to them or harm to you.